Additional Information

Additional Information

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Currency - All prices are in AUD

Currency - All prices are in AUD
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Pool Boy Direct

Store Policies

Payment Methods Accepted
Pool Boy Direct accepts the following methods of payment:

  • PayPal
  • Master Card/Visa/Discover through our secure payment processor
  • Checks (Personal or Business, drawn on a US bank account)
  • US Postal Money Orders

For the Protection of Our Customers As Well As To Avoid Fraudulent Charges:
Your billing address must match the address on file with your issuing bank/financial institution. This is generally your billing address. You will need both your card number and your CSC, or Card Security Code.

Shipping & Handling Information
Free UPS Ground Shipping on Orders over $100!
Over-size or heavy items which incur additional freight charges are not eligible for free shipping. Unless there is a typographical error, additional charges will be clearly marked in the Product Description area of the item description. If you are outside the contiguous United States, please call 330-469-6007 or email Pool Boy Direct at support@poolboydirect.com and we will contact you with the proper amount for shipping.

Please use the charts below to figure the shipping for your order. We calculate shipping by the amount of the merchandise only, not with applicable sales tax or other charges.

Eastern USA
AL, AR, CT, DE, FL, GA, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WA, WI

Up to $25.00
$8.95
$25.01 to $50.00
$9.95
50.01 to $99.99
$10.95

Western USA
AZ, CA, CO, ID, KS, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY

Up to $25.00
$10.95
$25.01 to $50.00
$14.95
50.01 to $99.99
$18.95

Additional Shipping Information
Pool Boy Direct 

  • ships via UPS Ground, and therefore cannot ship to PO Boxes.
  • does not ship chemicals outside the contiguous 48 United States.
  • reserves the right to ship some items, especially small items, via the US Postal Service.

Shipping Time
Instock items ordered before 12 noon EST (Eastern Standard Time) Monday thru Friday generally ship the same business day. Items ordered after 12 noon are shipped the following business day. Depending on your location, it can take up to 5 days for your order to arrive.

Please note, business days are Monday through Friday, EST (Eastern Standard Time) and do not include Holidays. If you order an item Friday after noon or anytime Saturday or Sunday, it will ship on Monday.

Sales Tax
Orders shipped within the state of Ohio incur a destination-based sales tax, meaning sales tax will be charged according to the County the order is shipped to.

Return Policy
Pool Boy Direct accepts returns on most non-chemical merchandise, up to 30 days after the date of sale. Product must be in clean, dry, un-used, and resalable condition, complete with all packaging, parts, and paperwork.

The following products cannot be returned:
Pool Chemicals
Spa Chemicals
Pool Liners
Paint
Special Orders
Custom-Manufactured Merchandise

Returns must be pre-approved by obtaining an RMA (Return Merchandise Authorization). Please contact us via email or by phone for approval.

Pool Boy Direct does not credit shipping or return shipping fees, unless there was an error on the part of our company, such as shipping the wrong product. The cost of "free shipping" may be deducted from the refund for returned merchandise.

Please remember, if you wouldn't like to receive an item which appears to be used, then neither would somebody else.